Success Stories

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Streamlining Migration: How a Leading PBM Organization Overcame Manual Challenges with Gen AI Integration

A prominent Pharmacy Benefit Management (PBM) company in the US faced challenges in managing the various aspects of PBM migration with their limited in-house resources. Prior to Accion Labs' involvement, the client's migration process was entirely manual, leading to various challenges such as inaccurate claim execution for benefit testing, inconsistent refresh times, claims transfer, and verification, incomplete report generation, high operational costs, etc. Moreover, there was a lack of standardization in documentation and ineffective integration between systems.

Revolutionizing Healthcare Data Analysis with a Knowledge Assistant Tool for a Leading Healthcare Insurance Provider

A leading healthcare insurance provider sought to enhance their claims data analysis and decision-making processes. They faced challenges with manual data analysis, slow traditional methods, and inflexible reporting tools. To address these issues, a customized Knowledge Assistant model was deployed by Accion Labs.

Accelerating Drug Discovery: Advanced Data Retrieval Transformation

A leading bio pharma company struggled with retrieving specific-format information from complex datasets. Difficulty in storing and accessing the relevant information ultimately hampered their drug repurposing efforts and delayed their research and analysis.

Enhancing Healthcare Recruitment Efficiency: Streamlining Job Description Processing with Gen AI

The client is a US-based healthcare staffing company that struggled with unstructured job descriptions (JDs) from various sources, which required extensive time and effort to comprehend, slowing down the recruitment process. To address this, Accion Labs implemented a Generative AI Platform for "Process Optimization".

Transforming the Mental Healthcare Landscape through a Scalable & User-friendly Platform for Children

The client specializes in providing psychiatry services to children and adolescents. Their goal was to leverage technology to revolutionize children's mental health services by enabling easy access to care. However, they faced several challenges in implementing a solution and sought a technology partner with expertise in the healthcare and insurance domain.

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Readiness Component Development

The client, an international public health agency, sought to address several challenges in their emergency readiness and response efforts. They faced issues related to single-vendor dependency, delays in meeting stakeholder requests, slow project performance due to extensive data, and the need to scale up their readiness team.

Transforming Candidate Profile Management in Healthcare Staffing with Generative AI

A US-based healthcare staffing company faced challenges in managing candidate profiles due to unstructured notes from conversations, resulting in inaccurate, time-consuming, manual, and error-prone processes. To address these challenges, we implemented a Generative AI Platform for 'Process Optimization.'

Revolutionizing Healthcare PBM through Plan Data Extraction

The client is a key player in the Healthcare PBM industry that manages prescription drug benefits for various organizations. They faced challenges in efficiently extracting comprehensive plan data from various sources. They relied on manual and time-consuming processes that led to reduced operational efficiency and increased the risk of errors.

Enhancing Customer Support Efficiency with Generative AI for a Leading US Healthcare Insurance Provider

One of the largest healthcare insurance providers in the US wanted to improve the efficiency of their customer support to offer enhanced customer experience. They faced several challenges with their ticket resolution process including manual resolution, slow response times, longer resolution periods, a backlog of unresolved tickets, and a lack of up-to-date product documentation.

Medical Dispensing Solution for Home Health

The client is a German pharmaceutical provider, offering pharmacy services to nursing homes. In Germany, individuals with chronic illnesses, requiring treatment often spanning either a year or their entire lives, are enrolled in home care where they receive tailored medical attention from nurses associated with pharmacies. The client had a desktop product for this process, but they faced several challenges with it like outdated technology, slow performance, and errors arising from manual processes.

Developing a Dynamic Clinical Regulatory Quality and Document Management Platform for the Life Sciences Industry

This client is a compliance management software company based in Europe that specializes in developing cloud-based enterprise software for the life sciences industry, medicines agencies, and national competent authorities. The company had an existing SharePoint application that was used for drug quality assurance, but it was not scalable and had several other limitations including licensing issues, costly maintenance, and so on. The client’s goal was to replace their existing application with a dynamic and customizable platform.

Developing a Connected Health Integration Framework for a Medical Software Provider

The client is a medical software provider with strong presence in Belgium, Netherlands, and France. They faced several challenges like disconnected health systems, lack of a systematic patient information management system, non-uniformity across healthcare systems, and high costs due to proprietary healthcare services.

SaaS-based Recruitment Staffing Application for a Leading Healthcare Workforce Provider

The client is a prominent healthcare staffing solutions provider, serving both public and private healthcare institutions across the United States. It was initially a regional workforce management company that worked with outdated tools.

Reward-based Employee Wellness Platform

The client is a UK-based start-up that aimed to establish an Employee Wellness Platform to improve the health and well-being of employees across the globe. Accion Labs helped them in transforming their idea into a tangible product by creating a comprehensive AWS-hosted SaaS-based wellness application from the ground up. Our solution could ensure seamless wearable integration and steps aggregation with Apple Watch, Google HealthKit-enabled smartwatches, Fitbit, Garmin, Strava, etc.

PBM Migration for a Global Fortune 50 US-based Claims Adjudication Manager

The client is a leading American health solutions company that owns a retail pharmacy chain, a pharmacy benefit manager, and a health insurance provider, among other brands. The company used to process and validate claims through its claims adjudication platform (PBM) but they wanted to migrate more customers to their platform. However, different PBMs have distinct rules associated with different claims, causing challenges in onboarding new customers. Our primary objective was to identify mismatches between two PBM platforms, detect defects and anomalies, and align the PBM rules to ensure optimized PBM migration. We leveraged an AI-driven system to streamline the manual testing process and successfully developed a certification testing solution utilizing Big Data implementation blended with Machine Learning (ML) to process records from both PBMs and run a high-speed comparison algorithm to find mismatches.

Customer Data Platform for a Leading Medical Solutions Provider

The client is a global medical products and technologies company that specializes in creating solutions to manage chronic conditions. With a strong market presence across the globe in advanced wound care, ostomy care, continence care, and infusion care, they are committed to delivering a variety of clinical and economic benefits to improve patient outcomes and reduce the total cost of care.

Drug Development & Cost Optimization Platform for a Global Biopharmaceutical Company

An Eastern European healthcare leader was looking for a Connected Care platform that leverages best-in-class technology and tools to automate and streamline care processes. Accion Labs, as the Digital Innovation Partner, enabled the client to build a platform that automated the comprehensive connected care processes like patient registration, medication, history, prescription, and more.

Mobile App for Diabetic Patients to Measure Food-Glucose Link

The client is a leading multinational medical devices and healthcare company in the US. Operating in over 160 countries, their diverse portfolio encompasses diagnostics, nutritional products, and branded generic medicines.

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Developing an e-Poster Application for a Global Pharmaceutical Giant

The client is a global biopharmaceutical company headquartered in Brussels, Belgium. The company generated a substantial volume of medical research data which was analyzed and consolidated in the form of physical posters and then presented at conferences, where scientists engaged in discussions and shared insights on their research findings.

Transforming Centralized Pharmacy Application for a Leading Healthcare Software Provider

The client is a leading Belgian medical software provider, connecting healthcare providers, patients, and stakeholders. With a customer base extending across twelve countries, including pharmacists, dentists, general practitioners, and more, they offer user-friendly software solutions that comply with healthcare legislation.

Real-Time Eligibility Validation Tool for Pharmacy Benefits

In order to streamline procedures, reduce time, and boost revenue, medical technology is currently all about networking with various frameworks and advanced software solutions. There are several technological options available to confirm patient eligibility, and each of them will have some impact on the revenue stream.

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Smart Electronic Health Record System for Enhanced Patient Care

Healthcare organizations are now adopting more digital means to enable higher efficiencies. Medical information comes from disparate sources and in various formats, making it difficult for medical staff to leverage it easily or find the required information. The first step to adopting digital systems for healthcare processes is to get medical data in digital format to be easily retrieved and stored.

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Emergency Healthcare Mobile App for Efficient Medical Decision-Making

Emergency response is a critical aspect of healthcare organizations, requiring highly skilled and efficient resources. To help these medics and paramedics perform their actions, ambulances use a bulky medical manual. These 350+ page manuals are designed to help medics attend to the patient's condition and make decisions about the activity and medication that needs to be provided. Naturally, finding and accessing the required data can be tedious and cost critical time in such an emergency

Scalable Healthcare Customer Relationship Management (CRM) for Enhanced Patient Engagement

The client provides healthcare business solutions to small and medium-sized organizations in the US. Accion Labs, as the digital innovation partner, was chosen to help them migrate MS-Access based applications from a legacy platform to a scalable and high-performance .NET-based application with a rich client navigational interface and enhanced features. This upgrade was intended to help deliver enhanced experiences to their clients, i.e., the healthcare accreditation organization.

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Bridging the Gap in Healthcare with Virtual Patient-Doctor Connections

Globally, telehealth and telemedicine are on the rise, as they provide a valuable alternative to personal care where it is hard for the doctor or patient to reach the physical location. This is especially a problem in developing countries, where there is a disparity in the patient-to-doctor ratio in remote parts. India has a severe shortage of mental health professionals. And those mental health professionals are concentrated in cities and are not easily accessible. There is also a high level of stigma among the population about mental health treatments. Thus, Accion Labs, along with a US-based startup, collaborated on this project that sought to address this need with a simple, convenient, and affordable mental health counseling application.

Advanced Practice Management Solutions for Behavioral Healthcare Organizations

The client is a Chicago-based healthcare software product and consulting services provider startup specializing in clinical and non-clinical practice management systems. The proposed project was the development of a specialized PMS for behavioral healthcare organizations that deliver care to clients

Leveraging Technology to Transform Medical Communication

The client, a European provider of a wide range of hardware and software solutions for clinics and medical engineering, wanted to develop a complete UML and technical documentation of the MSC application so that new team members joining the team could quickly gain application knowledge. Accion Labs, as a digital transformation and innovation partner for the client, was approached to help the client achieve this goal.

Custom Product Catalogue Application Development

The objective of the Product Catalogue application is to enhance and increase capacity building by making product information more accessible to internal and external users. It addresses the need to provide product-related information from the system to users, which is easy to read and presented professionally.

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Android Solution for Seamless Remote Patient Monitoring and Care

Advancements in technology and wearable patient monitoring and tracking devices have enabled healthcare organizations to leverage these devices to track their patient's health even from remote locations. Moreover, patient monitoring systems provide real-time access to patient information, and monitor individuals' health data, providing medical staff with accurate data. Accion Labs was the technology partner to help the client who had the idea of building a product that would integrate seamlessly with advanced electronic healthcare devices gather patients' medical information periodically and send it to remote locations for live and analytical monitoring.

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Automating Clinical Data Extraction with PDF Parsing for Pharma Industry

The client is a leading multinational pharmaceutical company specializing in providing affordable medicines to patients across various geographies. They needed functionality to extract clinical drug test results from PDFs, export this mined data in a different format(s), and export the summarized reports that were being created. Accion Labs, as the digital innovation partner, recommended a solution to automate this functionality; the PDF parser. This solution automates the extraction process and reduces the time taken to create summarized reports from extracted information. The end-users, scientists, working at the R&D facility where this tool is deployed, use it to expedite the process of generating the reports in a readable format.

Connected Care Platform for Belgium Health Ecosystem

An Eastern European healthcare leader was looking for a Connected Care platform that leverages best-in-class technology and tools to automate and streamline care processes. Accion Labs, as the Digital Innovation Partner, enabled the client to build a platform that automated comprehensive connected care processes like patient registration, medication, history, prescription, and more.

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Mobile App Development for Home Healthcare - Streamlined Patient & Clinician Management

We collaborated with a prominent provider of integrated interdisciplinary health services in the US to develop a comprehensive platform, aimed at delivering healthcare services to homebound patients. This platform included two mobile applications:

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Reimagining Fitness with an Innovative Wellness Application

The client is a wellness organization located in Austin, Texas, and is an integral part of the rapidly expanding fitness movement. They are committed to changing lives by offering dynamic, enjoyable, and challenging workouts. Our client’s mission is to enhance people's fitness and lifestyle; to that end, we have developed cutting-edge fitness applications. The application provides a comprehensive full-body, functional training program that merges strength and cardio sessions to improve the body's overall fitness. Furthermore, it empowers certified personal fitness trainers to deliver online, on-demand, and outdoor workouts at over 4000+ locations nationwide.

Transforming Migrant Health Screening Support with a Multilingual AI Virtual Assistant

A globally recognized intergovernmental organization managing migrant health screenings in Japan faced growing challenges in its support operations. The J-IMS platform, built to manage pre-entry tuberculosis screenings, saw a sharp rise in user queries. Delays in response, limited language support, and the absence of a self-service model strained the support team and affected user satisfaction.

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Simplifying Data Access in Public Health with a GenAI-Powered Data Agent

A global public health organization operating in over 190 countries needed to improve how internal teams accessed structured data. Program officers and regional planners struggled to retrieve insights from relational databases due to their reliance on SQL and technical teams. This slowed down funding decisions, program evaluations, and field-level responses.

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Accelerating Strategic Reporting in Healthcare with LLM-Powered Financial Insight Engine

A global healthcare organization needed to scale its competitive intelligence operations as manual processing of financial reports slowed decision-making and strained internal teams. Their analysts spent 8–10 hours per report extracting insights from unstructured PDFs and web content, which turned out to be an unsustainable model as data volume grew.

Enhancing Quality of Life for Cancer Patients with a Messaging App

The client is a mobile health company specializing in developing user-friendly, disease-specific solutions to support patients, doctors, and hospitals. They have a messaging application that enables cancer survivors to update their loved ones on their health status through the platform. However, as the platform's user base grew, certain areas of improvement were required to ensure it met the evolving needs of its target audience. This is where Accion Labs came into the picture, making several major enhancements to the client’s messaging platform.